At Zylect.xyz, we are committed to providing our customers with high-quality products and services. However, we understand that there may be occasions when you need to return an item. This Return Policy outlines the process and conditions under which returns are accepted, ensuring a smooth and hassle-free experience for our customers. Please read this policy carefully to understand your rights and responsibilities when returning a product purchased from our website.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• The product must be in its original, unused, and resalable condition.
• All original packaging, including tags, labels, and accessories, must be intact and included with the return.
• The return request must be made within 30 days from the date of delivery. After this period, returns will not be accepted, except in the case of defective or damaged products (as outlined below).
• The item must not be a part of our non-returnable items list, such as personalized or customized products.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Visit our website, Zylect.xyz, and log in to your account.
2. Go to the ‘Orders’ section and select the item you wish to return.
3. Click on the “Request Return” button and fill out the return form with the necessary details.
4. After submitting the form, you will receive a confirmation email with instructions on how to return the product.

Please note that returns will only be accepted if the return request is submitted within the specified return window (30 days from the date of delivery).

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. In such cases, Zylect.xyz will cover the return shipping expenses.

• You will be provided with a prepaid return shipping label if the return is due to a mistake on our part (e.g., incorrect or defective items).
• For all other returns, customers are responsible for the shipping charges associated with returning the product.

We recommend using a traceable shipping method to ensure the safe return of your product. Zylect.xyz will not be responsible for lost or damaged items during the return process.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria for a return. If the item is approved for return, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
• If the returned item does not meet the eligibility requirements, we may refuse the return or issue a partial refund, depending on the condition of the item.

Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or customization reasons. These items include, but are not limited to:

• Personalized or customized products.
• Gift cards.
• Downloadable software or digital products.
• Perishable goods, such as food or beverages.
• Products that have been opened or used and cannot be resold for health and safety reasons.

If you are unsure whether an item qualifies for return, please reach out to our customer service team before making a purchase.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team immediately upon receiving the item. We will work with you to resolve the issue by either sending you a replacement or issuing a full refund, depending on your preference.

• You may be asked to provide photographic evidence of the defect or damage.
• In cases of defective or damaged products, we will cover the return shipping costs.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original product following our return policy, and then place a new order for the desired item. This ensures that you receive the correct product without delay.

8. International Returns

For customers outside of the United States, international returns are accepted. However, please note that the following conditions apply:

• The customer is responsible for return shipping costs.
• Any customs duties, taxes, or fees associated with returning a product will be the responsibility of the customer.
• The return process may take longer for international orders, depending on the destination country.

9. Restocking Fees

In some cases, Zylect.xyz may charge a restocking fee for returned items. This fee typically applies to items that have been opened, used, or are no longer in resalable condition. The restocking fee will be deducted from your refund and will be outlined during the return process. This fee may vary depending on the type of product returned.

10. Cancellation Policy

If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. If the order has already been processed and shipped, you will need to follow our return policy once you receive the item.

11. Customer Service and Support

If you have any questions or concerns about our return policy, or if you need assistance with a return, please do not hesitate to contact our customer service team. We are here to help!

• Email: admin@zylect.xyz
• Address: 700 Plainfield Rd, Joliet, IL 60435, United States
• Phone: +18157263313

Our customer service team is available Monday to Friday, from 9 AM to 5 PM (local time).

12. Changes to the Return Policy

Zylect.xyz reserves the right to update or modify this Return Policy at any time. Any changes to the policy will be posted on our website, and the updated policy will take effect as of the date of posting. We recommend reviewing this page periodically for any updates or changes.

13. Terms and Conditions

By purchasing from Zylect.xyz, you agree to abide by this Return Policy as well as our general Terms and Conditions. For a full understanding of our policies, please refer to our Terms and Conditions page.

Conclusion

At Zylect.xyz, we value our customers and aim to provide a straightforward and transparent return process. If you are not satisfied with your purchase, we are here to assist you in returning the item and ensuring you are fully satisfied with your shopping experience. Please do not hesitate to reach out to our customer service team if you have any questions or need further clarification on our return policy.

Thank you for choosing Zylect.xyz!