At Zylect.xyz, we strive to provide high-quality products and services to our valued customers. This Warranty Policy outlines the terms and conditions under which our products are covered by warranty. Our goal is to ensure that you receive the best possible experience when purchasing from us. By purchasing from Zylect.xyz, you agree to the terms laid out in this policy. Please read carefully before making your purchase.
Scope of Warranty
Zylect.xyz offers a limited warranty on our products to protect customers from manufacturing defects and other issues that may arise from the product itself. This warranty applies only to products purchased directly from our website, zylect.xyz, or authorized resellers. The warranty covers the repair, replacement, or refund of products found to be defective under normal use within the specified warranty period.
Warranty Coverage
The warranty provided by Zylect.xyz covers the following:
- Manufacturing Defects: If the product is found to have a manufacturing defect, such as broken parts, missing components, or failure to function as advertised, we will either repair or replace the product at no additional cost to you.
- Material Defects: If the materials used in the product are defective, the product will be repaired or replaced.
- Functional Defects: If the product fails to perform as intended due to internal malfunctions within the warranty period, we will repair or replace it.
Warranty Exclusions
While we are committed to providing high-quality products, there are certain situations where the warranty will not apply. The following circumstances are excluded from warranty coverage:
- Normal Wear and Tear: Products are designed to last, but over time, regular usage may cause wear and tear. This is not covered by the warranty.
- Misuse or Abuse: Damage caused by improper use, accidents, or external factors (e.g., water damage, fire, or dropping the product) is not covered by the warranty.
- Unauthorized Modifications: If the product is modified or repaired by anyone other than an authorized representative of Zylect.xyz, the warranty will be void.
- Cosmetic Damage: Scratches, dents, or other cosmetic damage caused by normal use or accidents will not be covered.
- Product Modification or Customization: Any alteration to the product, including but not limited to changing the software, adding accessories, or installing non-approved components, will void the warranty.
Warranty Period
The duration of the warranty is specific to each product and will be clearly stated on the product page or in the documentation that accompanies the product. In general, Zylect.xyz offers a warranty period ranging from 6 months to 2 years, depending on the product. The warranty period begins on the date of purchase and is valid only for the original purchaser. To qualify for warranty services, proof of purchase is required.
How to Claim Warranty Service
To claim warranty service for your Zylect.xyz product, please follow these steps:
- Contact Customer Support: Reach out to our customer support team through the contact information provided on our website. Be ready to provide details about your purchase, including the product name, purchase date, and a description of the defect.
- Provide Proof of Purchase: You will be asked to provide proof of purchase, such as an order number, receipt, or invoice. This will help us confirm the warranty status of the product.
- Product Evaluation: Our customer support team may request photos or videos of the product to evaluate the issue and determine if it is covered under warranty.
- Return Instructions: If the product is eligible for warranty service, our team will provide instructions on how to return the product for repair or replacement. In most cases, you will be responsible for the cost of return shipping, unless specified otherwise.
- Repair or Replacement: After evaluating the product, Zylect.xyz will either repair the product or send a replacement unit, depending on the severity of the defect. In cases where a replacement is not available, we may offer a refund instead.
Refund Policy for Warranty Claims
In some instances, instead of repairing or replacing a defective product, Zylect.xyz may offer a full refund. Refunds will be provided through the same payment method used during the original purchase. Please note that a refund may be issued only if the product cannot be repaired or replaced within a reasonable period.
Shipping and Handling for Warranty Claims
Customers are responsible for